1. Introduction
Fazy AI Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Fill out our contact form
- Request a consultation
- Sign up for our services
- Communicate with us via email or phone
- Interact with our AI chatbot
This information may include:
- Name and contact information (email, phone number)
- Company name and business information
- Messages and communications
- Service preferences and requirements
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages visited and time spent on pages
- Device information
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control cookie settings through your browser preferences and our cookie consent banner.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services: Including responding to inquiries, processing requests, and delivering AI solutions
- To communicate with you: Sending updates, newsletters, marketing materials, and other information that may be of interest (with your consent)
- To improve our website and services: Analyzing usage patterns, conducting research, and developing new features
- To protect our rights: Preventing fraud, enforcing our terms, and complying with legal obligations
- To provide customer support: Responding to your questions and resolving issues
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:
- Consent: You have given us explicit consent to process your information for specific purposes
- Contract: Processing is necessary to perform a contract with you
- Legal Obligation: We must process your data to comply with the law
- Legitimate Interests: Processing is in our legitimate interests and does not override your rights
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., email services, hosting, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you have given us permission to share your information
6. Third-Party Services
Our website may contain links to third-party services and integrations, including:
- Google Analytics (for website analytics)
- Web3Forms or similar (for contact form processing)
- Voiceflow or other chatbot platforms (for AI chatbot functionality)
- Social media platforms
These third parties have their own privacy policies, and we encourage you to review them.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Data Protection Rights (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request that we limit the processing of your data
- Right to Data Portability: You can request transfer of your data to another organization
- Right to Object: You can object to our processing of your personal data
- Right to Withdraw Consent: You can withdraw consent at any time
To exercise any of these rights, please contact us at privacy@fazyailabs.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
12. Cookies Policy
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Track visitors across websites to display relevant advertisements
You can manage your cookie preferences through the cookie consent banner or your browser settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
15. Supervisory Authority
If you are in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.